Customer Service

If you would like any assistance, just give us a call!

Our Customer Service staff will be happy to guide you around the website, help you make or change a booking, and provide assistance before or after your cruise. We’re here to help you in any way we can.


Telephone number  

 +511 213 0200 

Opening hours 
Monday – Friday 08:30 - 17:30 
Saturday 09:00 - 13:00

Closed Holy Friday Exceptions 
Closed Labor Day 1 May 
Closed Christmas Day 25 December 
Closed New Year’s Day 1 January Closed Sunday 

For making a reservation by phone or if you want to change or cancel an existing reservation. For questions about a reservation you made at our website, please contact the MSC Cruises Service Centre. 

MSC Cruises Cares 
For requesting medical assistance on MSC Cruises-operated flights. If your flight is operated by one of our partner airlines, please request medical assis- tance via that airline.

Write Us

    Other Contacts

    MSC Cruises UK

    Queens House, 55/56 Lincolns Inn Fields
    3LJ UK

    Call reservations

    0844 561 1955 (UK)

    Opening hours

    Mon-Fri9.30 - 6.00pm
    Sat9.00 - 5.30pm
    Sun10.00 - 4.00pm