SPECIAL NEEDS

Introduction

Special health concerns - Accessibility

MSC Cruises and its staff have always been attentive to the needs of their guests, and constantly strive to offer the best possible service, meeting international accessibility standards.
For information on the assistance provided on board and at our port terminals, please consult the sections below. You can also find information related to special needs in the General Booking Conditions, the Conditions of Carriage and in the General Information section.
Introduction

Special health requirements

FAQ

Questions

    • Can a passenger with visual disabilities travel alone?

      Yes, provided that he/she is fully independent. Otherwise, he/she must travel with a carer who can provide the necessary assistance or with a properly trained guide dog.

    • Can I travel with my guide dog?

      Properly trained and certified guide dogs are always allowed on board, provided they are in good health and have all the documents required for entering the foreign countries visited during the cruise. The guest will be informed in advance about the kind of accommodation to be provided for the animal, any facilities provided and the procedure for embarking and disembarking. Guests are personally responsible (with the aid of their carer if applicable) for the custody, feeding and general care of the animal.

    • Are there signs for passengers with visual disabilities?

      All our ships are fitted with Braille signs in public areas, in lifts and at the entrance to cabins. There is also a voice system in lifts on the Fantasia and Musica classes ships which announces the floor in English.

    • Can a passenger with hearing disabilities travel alone?

      Yes, provided that they have partial hearing disabilities and there is a TDD kit in their cabin (including light and vibrating devices, a text phone and an analogue alarm clock). Otherwise, they must travel with a carer. A limited supply of this equipment is available on all ships and must be requested at the time of booking.

    • Can I travel while pregnant?

      Yes, provided you do not reach or exceed the twenty-fourth week of pregnancy during the trip. Regardless of the stage of pregnancy, before going on a cruise it is advisable to consult a doctor who will be able to establish whether the guest is fit to travel.

    • Can I undergo dialysis treatment onboard?

      Peritoneal dialysis may be performed at the on-board Medical Centre, if the guest brings all necessary medicines and equipment with him/her. The equipment and machines used for haemodialysis treatment are carried on board certain cruises only. For further information on this service please contact your travel agent.

    • Is MSC Cruises able to provide assistance and entertainment for children with disabilities?

      Children with disabilities have regular access to all on-board services and facilities: although they do not offer a childcare service, entertainment staff are trained to provide a wide range of entertainment aimed specifically at youngsters. All children, including those with disabilities, are assigned to an entertainment area according to their age. If necessary, children or young people with special needs may be placed in a lower age group (with the prior consent of the parents), or may participate in specific activities, with their parents if necessary. If needed, or in the event of an emergency, the parents will be notified promptly, possibly by using beepers.

    • Are there special menus for coeliac passengers or for those with food allergies/intolerances?

      Guests with food intolerances and/or allergies must inform MSC Cruises of their needs via the Special Needs Form and, once on board, confirm their requirements at Reception and/or with the Maître d’Hôtel. On Mediterranean and Northern European cruises, MSC Preziosa, MSC Splendida, MSC Fantasia, MSC Magnifica, MSC Musica, MSC Orchestra, MSC Poesia and MSC Divina are certified by the Italian Coeliac Association for the preparation and serving of gluten-free meals. All ships carry a limited selection of pre-packaged gluten-free products. If informed in advance, on-board staff will also be happy to help guests in choosing their meals to ensure they avoid foods or ingredients which may cause allergic reactions.

    • Can I bring food and drink on board?

      Food and drink may only be brought on board for health reasons. Otherwise they will be confiscated during check-in and returned at the end of the cruise.

    • Can I bring medicines on board?

      Yes. If possible, they should be carried in hand luggage. We also advise our guests to carry the list of medicines they intend to take on board with them, to allow on-board medical staff to provide assistance in the event of a medical emergency.