Insurance Policy


Holiday insurance

In MSC Cruises we recommend all passengers to take out an insurance policy that sufficiently covers cancellation, assistance and repatriation expenses or transfer to the place of origin, in case of accident, illness or death.
Without prejudice to the fact that our passengers can choose any insurance company that they consider their interest or convenience, in MSC Cruises we offer the possibility to subscribe the insurance that Europe Assistance provides according to the policy that can be consulted below. This Multi-Risk Assistance Insurance from Europe Assistance must be subscribed along with the reservation of the cruise, flights and stay, and can not be contracted afterwards.
Holiday insurance

Insurance policy



1. The right to disembark a docked ship if essential provisions such as food, water, restroom facilities and access to medical care cannot adequately be provided onboard, subject only to the Master’s concern for passenger safety and security and customs and immigration requirements of the port.

2. The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures.

3. The right to have available on board ships operating beyond rivers or coastal waters full-time, professional emergency medical attention, as needed until shore side medical care becomes available.

4. The right to timely information updates as to any adjustments in the itinerary of the ship in the event of a mechanical failure or emergency, as well as timely updates of the status of efforts to address mechanical failures.

5. The right to a ship crew that is properly trained in emergency and evacuation procedures.

6. The right to an emergency power source in the case of a main generator failure.

7. The right to transportation to the ship’s scheduled port of disembarkation or the passenger’s home city in the event a cruise is terminated early due to mechanical failures.

8. The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures.

9. The right to have included on each cruise line’s website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations.**

10. The right to have this Cruise Industry Passenger Bill of Rights published on each line’s website.

** Where available and feasible for all countries in a region with access to the website.