Bagexpress: luggage Delivery Service home-cabin-home
Have you thought of arriving at the port hands-free? And is there any better way of extending your relaxation by travelling back home hands-free? MSC gives you the chance to book your luggage delivery service from your home to your cabin and viceversa thanks to the MSC guest dedicated partnership with Bagexpress.
To secure the best rates, visit the dedicated website or contact bagexpress's contact centre at +39 08119706711.
The service is available at the following ports (embarkation/disembarkation): Naples, Civitavecchia, Brindisi, Bari, Genoa, La Spezia, Trieste, Venice, Marseille, Barcelona, Tarragona and Valencia..
The service is available on the following countries: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Czech Republic, Slovakia, Romania, Spain, Slovenia, Sweden and Hungary (except Channel Islands, Canary Islands, the cities of Ceuta and Melilla, Madeira, Porto Santo, Malta and Cyprus).
Luggage limit per person
Guests are encouraged to limit their checked luggage to two suitcases per person (not exceeding 90x75x43 cm in size and 23 kg in weight per bag), and two pieces of hand luggage per person (not exceeding 56x45x25 cm in size and 23 kg in weight per bag).
On all MSC Grand Voyages to/from The Caribbean, South America, South Africa and The United Arab Emirates, the above mentioned guidelines represent the maximum limit allowed per person. In any case, the maximum amount of luggage in each cabin must not exceed 100 kg and/or 8 pieces among all passengers in the same cabin. Any piece of luggage exceeding the allowance will not be accepted at Check-In. Guests intending to exceed these limits are invited to contact MSC Cruises directly or via their travel agents at the time of booking for information on how to ship luggage in excess of the free luggage allowance separately via freight or cargo, at an additional charge.
Prams and wheelchairs
Prams and wheelchairs are always allowed on board, but must be declared at the time of booking confirmation. For cruises including flight connections, please follow any instructions given by the airline.
Security staff may search a Guest and/or his/her luggage and confiscate any articles that the Company considers could risk the safety of the Guests, crew or ship (such as weapons, sharp objects, kettles, irons, hair irons, etc.). Such items will be confiscated and not returned Firearms will be not accepted on board and immediate disembarkation will be requested.
Food and beverages
We reserve the right to remove any beverages present in Guests’ luggage. These will be returned the evening before disembarkation. Please also note that guests are not permitted to bring unpackaged food on board.
Valuable luggage and insurance
Please note that any valuable luggage travels at your own risk.Insurance can be taken out through MSC Cruises according to the conditions; please contact your Travel Agent.
Air transport and lost luggage
If travelling to your departure port by air, please check the size and weight limitations on your luggage at the time of booking. Airlines reserve the right to charge a supplement for excess luggage. MSC Cruises accepts no responsibility for issues arising during airport departure or arrival.
In the unfortunate event of a luggage handling error by the airline, we offer a luggage recovery service. Working with the Lost & Found offices of each airport, we will make every effort to track your luggage and, where possible, have it sent directly to the ship at one of the subsequent ports of call.
In order to help you trace any lost luggage in the most efficient way, we ask you to present a copy of the P.I.R. (Property Irregularity Report) prepared at the Lost Property Office of the airport where you reported the luggage missing.
- Things NOT to pack: alcohol, firearms, sharp objects, kettles, irons, food or beverages, drones, Galaxy Note7 (all forbidden on board).
- Things you can leave at home: pool towels or hairdryers (you’ll find these in your cabin); cigarettes, sun cream or beauty products (all available from the onboard shops).
- Things to keep in your hand luggage: travel documents, luggage tags (to be attached on arrival at the embarkation port), money, jewellery, electronic devices, medicines, nappies, and any other valuables or items you may need at short notice.
Make sure to carry your vital medicaments always with you during the whole cruise, for your own health and safety.