The Health & Safety Protocol was designed by in-house specialists in medical services, public health and sanitation, hotel operations, crew management, engineering systems, information technology and logistics. We were assisted in this effort by an expert third party consultancy, and through consultation with our Blue Ribbon COVID-19 Expert Group.
The new protocol encompasses a definitive set of rules and procedures that exceed guidelines provided by regulatory and technical bodies, including: routine testing of guests and crew; the mandatory use of face masks in all public areas; social distancing; protected shore excursions; and processes for managing confirmed cases. It also requires an increase in medical staff onboard, with the addition of at least one HPCO (Health Protocol & Compliance Officer) on each ship.
Furthermore, with our COVID-19 insurance our guests have coverage before, during and after the cruise, including cancellation as well as medical and related transport expenses.
Thanks to all these measures we have created a safe bubble on board our ships, offering a safe and stress-free holidays for our guests and their families. With our return to sea we demonstrated that cruises can be one of the safest holidays options available
Discover our Health & Safety Protocol