Every passenger carries a cruise card or wrist band to ‘check in’ at an assembly station, with the Muster Evacuation Monitoring Protocol System tracking when passengers are on board or when they disembark. This Protocol also includes information about people with special needs who might need additional support in an emergency.
In response to COVID-19 a comprehensive set of operating procedures have been developed that build upon already stringent health and safety measures that have long been in place on board our ships. The new procedures include universal COVID-19 testing for all our guests and crew prior to embarkation, protected shore visits at each destination, enhanced medical services on board and a very detailed contingency response plan.
The new Protocol was designed by in-house specialists in different fields and we were assisted by an expert third party consultancy, and through consultation with our Blue Ribbon Covid-19 Expert Group.
We have been the first cruise line to be back at sea as early as August 2020. Since then we have been able to demonstrate that our protocol is effectively carrying every week thousands of passengers on board our ships.
Our safety procedures are specifically designed to greatly exceed IMO and International Safety Management (ISM) Code regulations and we cultivate a culture where our whole crew has direct responsibility for safety.