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During the cruise - useful information

Our mission at MSC Cruises is to do everything we can to make your holiday as relaxing as possible from the moment you book it to the moment you disembark your ship.


If you are an avid Internet user, you can continue surfing the web during your cruise by connecting to the Internet with your laptop or PDA. Just connect to the ship’s network, available via a wireless connection in all common areas of the ship; on all the ships the wireless network is also available in all cabins and suites. To access the hot spot service, just select the amount of credit you require and it will be charged directly to your on-board account. It is also possible to rent a limited number of laptop from the Information Desk (only on the ships of Fantasia Class). For MSC Yacht Club Guests, this service is available on all Fantasia class ships free of charge from the Concierge Desk (also in this case there’s a limited number of laptop). Internet access via satellite is a significantly different experience than high-speed connections on shore. Onboard Internet access is not guaranteed at all times due to the nature of satellite communications, which are subject to occasional disruptions due to weather patterns and location.

Accessing E-mail and the Internet in the middle of the world’s oceans is a triumph of cutting edge satellite technology.Our investment into this technology matches some of the most prestigious companies in the world, but even so it cannot be as fast as your home broadband. This is because the data must be transmitted over a slower wireless signal to satellites 22,000 miles above the Earth, which then bounce the data back down to the exchange.At home the data is sent down your fast cable connection to your local exchange, just around the corner from your house. We are continually reviewing our investment to secure you as fast a connection as possible and challenge fjords, glaciers and other grand geographical locations, to provide you with as seamless and consistent a service as possible.Details and offers available will be posted on the Daily Program.

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Your Cruise Card will also allow you to access the Internet. At the Internet Café you can stay connected with the world by using the Internet browser, just like you would at home. The service is subject to the rates displayed on board. Internet performance onboard the Ship is not like a broadband connection ashore. It relies on satellite links and therefore may at times be significantly slower. It may also be interrupted by interference or bad weather conditions.
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Safety Drills and Briefings are held at the beginning of your cruise to ensure your familiarity with the safety equipment and evacuation procedures in case of an emergency. Their importance cannot be overemphasised.
Safety Drills are held upon embarkation from main cruise ports, while Safety Briefings are conducted for all newly-embarked guests joining the cruise in secondary ports.
The Safety Drills are conducted in 6 languages (English, French, German, Italian, Portuguese, and Spanish) and involve the entire crew and all the guests. Since the aim of the drills is to practice the evacuation procedure, guests are asked to fetch their life jackets from their cabins and go to their assigned Muster/Assembly stations just as they would in an emergency. Once there, they receive additional safety instructions and information.
All MSC guests embarking in secondary cruise ports are likewise requested to attend a Safety Briefing. After fetching their life jackets from their cabins, these guests are asked to assemble in the ship’s largest Muster [AR-SI-LI-OP] / Assembly Station [DI-SP-FA-MA-PO-OR-MU], where the main briefing takes place. Guests are then accompanied to their assigned Muster Stations / Assembly Stations. The Safety Briefings provide full information on the safety equipment and procedures, including the emergency evacuation procedure and the location of the Muster/Assembly Station assigned to each guest.
Guests are informed of the schedule for the drills both in the daily program and over the ship’s public address system shortly before they are due to commence.
In addition to these Safety Drills and Briefings for our guests, the crew also conduct a general emergency drill every week, including a fire simulation, evacuation and abandon ship drill with lifeboats. This ensures they are fully prepared for any eventuality.
All our Safety Briefings and Drills are fully compliant with the strict requirements of the International Convention for the Safety of Life at Sea (SOLAS) developed by the International Maritime Organization (IMO).
At MSC Cruises we’re totally committed to your safety and peace of mind, constantly reviewing our drill procedures to ensure the greatest possible clarity and safety, while working transparently to the highest standards.
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The crew on most MSC Cruises ships is made up of between 30 and 40 different nationalities. While English is the working language on all ships, as well as the International Safety Language, guests will find that many other languages are also spoken by our staff. These often (but not always) include Italian, Spanish, German and French. Other languages spoken on board may include Portuguese, Bahasa-Indonesian, Malagasy, Tagalog, Russian, Ukrainian, Polish and Latvian.
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To take advantage of the privileges reserved for MSC Club members during the cruise, all you need is an MSC CLUB CARD. Just bring your MSC CLUB CARD with you and register your membership number at the reception on board. For further information or assistance please consult the MSC CLUB INFO POINT on board or speak to the Future Cruise Consultant or the Guest Relation Manager.
Once the cruise is over you may check your MSC CLUB points using the MY MSC AREA of the website

To find out about the advantages of joining the MSC CLUB and how it works, please visit the

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Dining times are based on the geographical location and itinerary of the ship and are indicated in the Daily Program.
Breakfast is served in the ship’s restaurants and at the Lido Buffet.
Continental breakfast from Room Service is delivered to cabins on request on all mornings except the day of disembarkation. This service may be requested using the doorknob order form provided in the in-cabin directory or by calling the Reception desk.
Lunch is served in the restaurants and at the Lido Buffet.

MSC Cruises has also recently introduced more flexible opening times for the buffet service, with buffet restaurants across the fleet now open non-stop for 20 hours a day, from 6:00 until 2:00.
Grill is open at the Lido Buffet from noon to midnight on MSC Splendida, MSC Fantasia, MSC Divina. Also Pizzeria is open at the Lido Buffet during this time except for MSC Divina that close around 6:00pm. Afternoon snacks are served at the Lido Buffet.
Dinner is served in the restaurants in two sittings.
As an alternative to the seated restaurant, you can enjoy your dinner in the buffet-restaurant.
Midnight snacks are served at the Lido Buffet.
The opening hours can be found in the Daily Program.


• Authentic “wild west” cooking and atmosphere is provided at the Tex-Mex restaurants El Sombrero (MSC Fantasia), Santa Fe (MSC Splendida) and Sacramento (MSC Divina).
• For an authentic oriental evening, the Asian Fusion restaurants Shanghai (MSC Orchestra), and Oriental Plaza (MSC Magnifica) offer a variety of sushi, Chinese, Indonesian, Indian and Thai dishes, while the Galaxy panoramic restaurant (MSC Divina) provides delicious Mediterranean fusion cuisine and the Kaito Sushi Bar (MSC Poesia and MSC Musica) serves the richest selection of sushi, sashimi, tempura and teriyaki.
Dining reservations at speciality and à la carte restaurants (where available) may be made with the Maitre d’Hotel or your Dining Room Waiter.
All MSC Yacht Club guests (on board MSC Preziosa, MSC Divina, MSC Splendida and MSC Fantasia) can enjoy a round-the-clock room service menu. Throughout the day, they will be offered a vast choice of snacks served by butlers in the Top Sail Lounge and The One Pool. A fully dedicated restaurant is also available with free choice of dining times and a first class menu designed to satisfy even the most discerning palate. In addition and exclusively for MSC Yacht Club guests, traditional English Tea will be served daily in the Top Sail Lounge each afternoon.


Most special diets can be catered for on board, but only if requested at the time of booking. Kosher menus are available if requested at least two months before the departure, while Halal products are available upon request, excluding itineraries on the Caribbean area.

MSC Cruises has obtained a certification from Bureau Veritas to provide gluten-free menus in the main restaurants of MSC Preziosa, MSC Divina, MSC Splendida, MSC Fantasia, MSC Magnifica, MSC Musica, MSC Orchestra and MSC Poesia. MSC Cruises works closely with the Associazione Italiana Celiachia (Italian Celiac Association) for the above ships cruising in the Mediterranean and in Northern Europe. On MSC Lirica, MSC Opera, MSC Sinfonia and MSC Armonia, guests can find pre-packaged gluten-free products such as snacks, biscuits, croissants, sponge cakes and muffins.


Not only our exquisite gourmet dining but also our bars can be considered a “journey within a journey”. The beverage offering on board the MSC Cruises fleet is the fruit of careful selection and hard work by a team of experts who are passionate about their job. In order to offer our clients a unique and memorable drinks experience, we have developed 12 different themes:

• Coffee Bars, where guests can enjoy the atmosphere of an authentic Italian café.
• Cigar Rooms, offering a range of fine spirits that is matched by the elegance of the surroundings and that will satisfy even the most sophisticated connoisseur.
• Martini Bars, featuring an exclusive selection of Martinis, presented with flair by our personnel, who display their Martini-shaking skills at the guests‘ tables in the lounge.
• Beer Bars, with over 20 labels, so beer lovers from around the world can find their favourite lager, ale or stout, as well as flavoured beers and cider.
• Customized drinks menus have also been prepared for our Sports Bars, Vitamin Bars, Wine Bars, Spa Bars, Tex-Mex Restaurants, Oriental Restaurants, Galaxy Restaurant and, naturally, for the MSC Yacht Club.

For wine lovers, we have created three different lists: first, a selection of 140 wines for the standard restaurants, designed to satisfy the requirements of our international clientele; secondly, a list for the Wine Bars comprising 90 highly characteristic Italian and international labels; and thirdly an exclusive selection for the MSC Yacht Club.

All food, drink and related services not included in the cruise price shall be paid at the end of the cruise. A 15% bar service charge will be added and detailed in the final bill. No tips are therefore required for bar and restaurant staff.  

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MSC Cruises respects the needs and desires of all guests, and we have given careful consideration to the preferences of both those who smoke and those who do not. In line with global standards, smoking areas are generally fewer than non-smoking areas, but smoking is freely permitted in specified areas throughout the fleet (selected mainly on the basis of increased or modified air extraction).
Smoking is not generally permitted in any food service areas (buffets and restaurants), medical centres, child-care areas, corridors or elevator foyers, areas where guests are assembled in groups for safety exercises, disembarkation or tour departures, public toilets, or in bars directly near areas where food is served.
Smoking in all cabins is highly discouraged, and because of the specific and proven risk of fire, smoking on cabin balconies is not permitted at any time.
Smoking is permitted in several bars on each ship, and on one side (indicated by signage) of the principal outdoor pool deck areas, where ashtrays are provided.
Guests are advised by the Cruise Director and in the Ship’s Daily Program to avoid throwing cigarette butts over the side of the ship, where they could be blown back on board and start a fire.

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A wide selection of the best brands is available from the Duty & Tax free shops* on board: clothing, beauty and perfume items, bags and leather items, jewellery, film and photographic equipment (MSC Photo), glasses, suntan lotion, tobacco and spirits, as well as a variety of products with the MSC logo.
All ships have hair and beauty salons, a sauna and massage suite, gym, laundry and photographic service. Prices are published on board.
All guests of the MSC Yacht Club (on board MSC Preziosa, MSC Divina, MSC Splendida and MSC Fantasia) can enjoy private shopping opportunities, exclusive viewings of selected jewellery in their suite and personalised delivery of purchases to their suite.

*Depending on the itineraries and subject to applicable legislation.
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Sunbeds are available at no charge to passengers. They cannot be booked, and guests are kindly requested not to occupy deckchairs and sunbeds with personal items during any long absences (more than 30 minutes). Beach towels are available around the swimming pools. These should be returned after use. Unreturned pool towels may be charged to the onboard accounts of guests.

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Each evening a detailed program for the following day will be delivered to your cabin. It contains full information on the activities and entertainment to be presented by the entertainment staff.

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Onboard our ships you will find a lavishly appointed wellness centre just moments away from your cabin: the MSC Aurea Spa, where you will be pampered by a vast range of health and beauty treatments developed exclusively for MSC Cruises. All ships have hair and beauty salons, a sauna and massage suite. Prices are published on board.
With MSC Cruises, getting fit and staying in trim is great fun as well as being good for you. Our gymnasium offers a comprehensive range of equipment for all keep-fit programs. A 15% spa service charge will be added and detailed in the final bill.
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During the cruise there may be bridge, table tennis, tennis, volleyball and shuffleboard* tournaments, pool games, song festivals, treasure hunts, quizzes, fancy dress parades, beauty contests and many more activities. Spectacular international shows will take place in the theatre and professional musicians will entertain you in all the lounges of the ship. (By prior arrangement with the Cruise Director, some onboard musicians may be hired for private functions.)

* except onboard MSC Magnifica

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We give special care and attention to children. Dedicated entertainment and
activities are arranged for children from 3 years of age in the Children’s Centre.
Children’s programs, divided into specific age groups, are printed daily and
available in the Mini Club.
Children’s entertainment is organized into four distinct age categories:

• Mini Club, for children from 3 to 6 years;
• Juniors Club, for children from 7 to 11 years;
• Young Club, for children from 12 to 14 years;
• Teenagers Club, for young guests from 15 to 17 years.

All entertainment activities, both for younger guests and for adults, are conducted
in all onboard languages to cater for all needs. Children’s activities
are not restricted to the Mini Clubs and may take place outside, in the Teen
Disco or around the pools.
The Mini Club remains open at all ports of call to provide supervised activities
and entertainment for children aged 3 years and over whose parents or guardians
have chosen an MSC excursion. What’s more, adults booking an excursion
that keeps them away during lunch can rest assured their children will be
accompanied to the buffet by members of our entertainment team. Parents and guardians are kindly invited to present their excursion ticket at the Mini Club the day before the excursion.

Parents are asked to prevent their children from roaming the ship unaccompanied.
Please note that no babysitting service is available.

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The “Teen Card’ is a prepaid card exclusively for our younger guests. Children and teenagers under 18 can use the card for whatever they want to buy, and also as the key to their cabin.
Available in €30.00 and €50.00 versions, these easy-to-use cards are a convenient way to give teenagers a taste of independence. Depending on the card selected, you will receive an additional bonus of €5.00 (with the €30.00 card) or €10.00 (with the €50.00 card). To purchase a Teen Card, just complete the form you receive during check-in, and hand it to a receptionist in the foyer. Additional forms are also available at the Information Desk). The card will be delivered directly to your cabin.
Please note that:
• The Teen Card cannot be used by teenagers to buy alcohol or tobacco;
• The Teen Card is non-refundable, therefore any credit remaining on the card at the end of the cruise will not be reimbursed.

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A full program of Shore Excursions is available to purchase on board.
The excursions offered during the cruise are optional and provided by independent third party contractors. A charge is applicable. Excursions are charged directly to your onboard account and final payment can be made in cash, by credit card or by traveller’s cheque.

Please note that:
- Excursions cannot be cancelled once reserved. In case of illness, a medical certificate issued by the doctor on board is required to qualify for a refund. The certificate is valid for one person only. 
- Excursion itineraries and prices may be subject to change due to cost variations and contingencies without prior notification by MSC Cruises.
- An excursion takes place if the minimum number of participants is reached. In the event that the minimum number of participants is not reached, the excursion may be cancelled and money refunded. Some excursions have a limited number of participants. If by any chance, only the minimum number of passengers is booked for an excursion, groups of passengers of different nationalities and/or languages may be required to travel together in the same coach. 
- The price includes transport, visits to sites and/or museums, meals and drinks as detailed in the description of each excursion.
- MSC Cruises is not responsible for any changes to the program resulting from local holidays, days that sites are closed and/or any other local events that completely or partially preclude the original itinerary. The excursion programme and timings (departure/return) will be confirmed on board during the cruise.
- Unless otherwise indicated, onshore excursions will be conducted by coach.
- Passengers are requested to wear appropriate clothing for visits to religious sites (covered knees and shoulders, no low-cut tops).
- Excursions including visits to archaeological sites, long sections on foot or hiking may not be suitable for passengers with disabilities or walking difficulties. Passengers may request private tour arrangements where available. It is advisable to check the feasibility of excursions before booking.
- For Beach Tours, swimming towels and bathing suits are advised.
- Some archaeological sites, museums and places of interest charge supplements for the use of videos and cameras. These extras are not included in the price of the excursion; further details will be given on board.

All guests of the MSC Yacht Club (on board MSC Preziosa, MSC Divina, MSC Splendida and MSC Fantasia) can, by simply contacting their Concierge, enjoy personalized land excursions via chauffeur-driven car or minivan (reservations, availability and prices on request).”p>

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Should demand exceed the number of rooms available in the advertised hotel, MSC Cruises reserves the right to provide guests with accommodation in a different hotel of the same category.

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During your cruise, you will meet staff throughout the ship who provide you
with excellent service. They are supported by just as many staff and crew who work hard behind the scenes to ensure you enjoy every moment onboard. For your convenience MSC Cruises will automatically add a daily Hotel Service Charge to your shipboard account, based on your chosen itinerary and the number of days for which the services are actually provided. The Hotel Service charge serves to ensure we maintain the highest quality standards of service to our guests. The daily amounts below have been calculated with this in mind and cannot be modified. However, should you wish to remove any of the daily Hotel Service Charge in the unlikely event that you do not receive satisfactory service, you may do so by contacting the Guest Relations Manager on board.
If you wish, the daily Service Charge for your cruise can be added to the price of your cruise at the time of booking, rather than added to your onboard account during the cruise. Please let your booking agent know if you would like to add the Service Charge to your cruise price.

Mediterranean, Canary Islands and Morocco, Northern Europe, Antilles and Dubai, The Emirates and Oman

Adults (14 and over): 8,50 Euro per night
Child (3 and over): 4,25 Euro per night
Child (Under 3): No Service charge applied

MSC Grand Voyages to/from Dubai, The Emirates and Oman, Antilles, Canary Island
Adults (14 and over): 8,50 Euro per night
Child (3 and over): 4,25 Euro per night
Child (Under 3): No Service charge applied

New MSC Grand Voyages from Dubai to Australia
Adults (14 and over): 8,50 Euro per night
Child (3 and over): 4,25 Euro per night
Child (Under 3): No Service charge applied

South Africa cruises:

South Africa Cruises
Adults (18 and over): $ 6 US Dollars per night
Child (3 and over): $ 3 US Dollars per night
Child (Under 3):  No Service charge applied

MSC Grand Voyages  from South Africa (Northbound)
Adults (18 and over): $ 6 US Dollars per night
Child (3 and over): $ 3 US Dollars per night
 Child (Under 3): No Service charge applied

MSC Grand Voyages to South Africa (Southbound)
Adults (14 and over): 8,50 Euro per night
Child (3 - 13 years): 4,25 Euro per night
Child (Under 3): No Service charge applied

South America cruises:

South America Cruises
Adults (12 and over): $ 11,50 US Dollars per night
Child (2 and over): $ 5,75 US Dollars per night
Child (Under 2):  No Service charge applied

MSC Grand Voyages from South America (Eastbound)
Adults (12 and over): $ 11,50 US Dollars  per night
Child (2 and over): $ 5,75 US Dollars per night
 Child (Under 2): No Service charge applied

MSC Grand Voyages to South America (Westbound)
Adults (14 and over): 8,50 Euro per night
Child (2 and over): 4,25 Euro per night
Child (Under 2): No Service charge applied

Caribbean cruises:

Caribbean cruises:
Adults (18 and over): $ 12 US Dollars per night
Child (3 and over): $ 6 US Dollars per night
Child (Under 3): No Service charge applied

MSC Grand Voyages from Caribbean (Eastbound)
Adults (18 and over): $ 12 US Dollars per night
Child (3 and over): $ 6 US Dollars per night
 Child (Under 3): No Service charge applied

MSC Grand Voyages to Caribbean (Westbound)
Adults (14 and over): 8,50 Euro per night
Child (3-13 years): 4,25 Euro per night
Child (Under 3): No Service charge applied

Bar Service Charge

A 15% Bar Service Charge is automatically added to all purchases.

Spa Service Charge

a 15% service charge will be added on all spa services purchased onboard and paid at the end of cruise in the final bill.

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No tips are requested onboard.
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The following services are charged as extras: photographer, casino, video games, 4D cinema (MSC Preziosa, MSC Divina, MSC Splendida, MSC Fantasia and MSC Magnifica) and F1 simulator (only on MSC Divina, MSC Splendida and MSC Fantasia), golf simulator (only on MSC Sinfonia), bowling (only on MSC Preziosa, MSC Splendida and MSC Magnifica), internet stations, hairdresser, barber, beauty salon, Turkish bath, sauna and massages, laundry and ironing.
A golf practice facility is available on MSC Musica.
Minigolf is available free of charge onboard MSC Poesia, MSC Orchestra, MSC Musica, MSC Sinfonia, MSC Opera, MSC Lirica, and MSC Armonia.

Post office: mail can be taken to the on board Information Office who will provide the necessary postage (which will be charged to the passenger) and pass it to our local representatives for mailing.

Telephone, fax and e-mail services are available at the rates displayed onboard.

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An on-board Photo Service is available throughout your cruise. Professional photographers will capture the highlights of your cruise both on board and ashore, and record anniversaries, and other special moments. You can view their work at your leisure in the Photo Gallery. The Photo Manager will also be happy to discuss any specific requirements you may have.


Our photographers can also create portraits of you and your family or friends using a variety of high quality studio backgrounds or setting up at key locations throughout the ship, such as the Grand Staircase. No appointment is required. All portraits will be displayed in the Photo Gallery and are available for you to purchase during the cruise.


A dedicated team of skilled videographers is on hand to video special events during the cruise. They also accompany guests on excursions, capturing the memorable places visited on video. At the end of each cruise, the team produces a special video record of your cruise on DVD, which may be purchased at the Photo Gallery.


A wide range of products to satisfy all your photographic and video needs can be purchased in the Photo Gallery. As well as films, batteries, there is a wide selection of digital cameras and video cameras at duty free prices. Our photo team is available to offer advice, answer your questions and help you select the right equipment for your needs and budget.

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Electricity on board all ships is supplied at a voltage of 110/220 V. Passengers may request electrical outlet adapters from the Information Office.
Please note that no heat-generating devices (like electric kettles, bottle warmer for babies, electric blanket, etc.) are allowed onboard.

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Safe deposit boxes are provided in all cabins. The Company assumes no responsibility for loss or theft of money or valuables stored in the cabin, in luggage or left unattended.

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With MSC Cruises you can live out your romantic dream in a way you’ll always remember. Contact the MSC Wedding Planner via your travel agent or directly at the ship’s Reception area to arrange a symbolic ceremony on board to celebrate your wedding, renew your vows or simply declare your love.
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For cruises in the Mediterranean, Canary Islands, Northern Europe, Antilles as well as southbound transatlantic cruises departing from Europe the onboard currency is the Euro (€).
For cruises in the Caribbean, South America and South Africa, as well as transatlantic cruises going to Europe, the onboard currency is the US Dollar ($).
For MSC Orchestra 21st February 2015 (from Emirates to Australia) the onboard currency is the Euro (€).
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From July 13th, 2009, MSC Cruises has been supporting an innovative UNICEF programme to combat poverty and inequality by helping ensure disadvantaged children in Rio de Janeiro and São Paolo gain quality education.
Guests are also invited to “get on board for children” and make a difference by offering a modest donation of as little as €1.00 (or $1.50), which will be added to the bill at the end of the cruise. This small offering, valid on all ships in the MSC Cruises fleet, is of course optional. Passengers may freely decide whether to increase, decrease or cancel it, communicating their decision to the Accounting Office before 22.00 of the last day of the cruise. This Office is at guests’ disposal for further information. For your convenience, should you give no indication to change the amount, the sum of €1.00 (or $1.50) will be automatically debited to your final account.
For more information, please read the informational brochure left in every cabin or visit

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No animals are allowed on board, apart from guide dogs.
Bringing guide dogs on board is, in any case, subject to approval by the company and must be requested by the passenger during booking.

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We ask our guests to not to throw anything into the sea and to work with us to safeguard the sea, marine life and the ecosystem.
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For security reasons, visitors are not permitted on board.

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A parking that has made special arrangements with MSC Cruises is available in most ports of embarkation.
Service is chargeable. It is advisable to phone for reservations. Please be so kind to keep in touch with your travel agent or visit our website in order to have details and prices.

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The full text of the conditions of carriage is available at our website:

The itinerary schedules included in the annual brochure are up to date as of the printing date . Itineraries and other information may be subject to change during the year: up-to-date information will always be available on

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