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Before the cruise - useful information

Our mission at MSC Cruises is to do everything we can to make your holiday as relaxing as possible from the moment you book it to the moment you disembark your ship.

Embarkation on cruise ship

EMBARKATION

Embarkation begins at the check-in time shown on your cruise ticket. Check-In closes one hour and thirty minutes before the ship is due to depart, except for American ports, where Check-In closes two hours before the scheduled departure time.
Before arriving at the port, Guests must ensure that all personal details necessary for embarkation and shown on their e-ticket are checked and correct. This is very important for ensuring an even faster, smoother embarkation.

As a safety precaution, Security staff may search Guests and their luggage and confiscate any item that the Company considers could risk the safety of passengers or crew members such as knives, box cutters Swiss shears / scissors, swords, iron, nails, awls, crossbows, containers with irritant gases, self-defence sprays, camping stoves, flammable liquids such as petrol lighter fluid, poisonous and infectious substances. Such items will be confiscated and not returned. Firearms will be not accepted on board and immediate disembarkation will be requested.

Online check-in
Web Check-In has been created for your convenience and peace of mind, helping ensure your voyage gets off to an easy start. Switch on your computer and get set for your travels. It only takes a few seconds to enter the details from your document and cruise ticket online!

Check-in online in just 3 clicks
1. Go to the www.mscwebcheckin.com website at least 48 hours before your sailing date.
2. Enter your booking information and you will find a section dedicated to you.
3. Fill in the compulsory fields for your personal information and documents, then click Save.

That’s all it takes to complete your web check-in!

Please note that all Guests in the same cabin will need to register at the same time.

All guests of the MSC Yacht Club (on board MSC Preziosa, MSC Divina, MSC Splendida and MSC Fantasia) will find an exclusive check-in area and will be assisted with their luggage by the butler team at the terminal, who will escort them to the dedicated line for priority check-in.
On request, the butler will also unpack guests’ suitcases.

On embarkation, Guests should do as follows (in the order specified):

a) Deliver luggage to the designated staff, who will then have it sent directly to the Guest’s cabin. All bags should be labelled beforehand with the Guest’s name and surname, the name of the ship, the cabin number and the date and port of departure.
b) Go to the embarkation area with your cruise ticket and all personal travel documents required for your cruise.
c) After the document check, Guests will embark and should proceed immediately to their cabin, where they will find a Cruise Card. This is a magnetic card used for onboard payment of excursions, bar bills, laundry, in-cabin service, hairdresser, beauty centre, duty-free shops, photographer and service charge. For MSC Yacht Club Guests, the Cruise Card is also used to access the MSC Yacht Club area on board.

To activate purchasing with the Cruise Card, Guests must either register their credit or debit card at the check-in or onboard at the Cruise Card Activation Points (only available on certain ships), or by leaving a cash deposit at the Reception - Guest Service immediately after embarkation. Personal cheques are not accepted. The following credit cards can be registered onboard: Visa, Visa Electron, MasterCard, Diners, JCB and American Express We also now accept Debit Cards to make a deposit on your Cruise Card. Please make sure that your card is enabled for use abroad.
Please note that as we are using the latest and safest chip technology to process cards, you will be asked to enter your PIN number in order to complete the transaction.
If a Credit Card is used, the Guest’s account will be closed automatically at the end of the cruise, so there is no need to go to the Reception - Guest Service. If a deposit has been left by Debit Card or in cash, any unspent amount will be reimbursed in cash by the Reception - Guest Service on the final morning before disembarkation.

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CASINO'

Our onboard casino features the most popular attractions found in casinos all over the world, with games for players of all abilities. Try your luck at the slot machines or on the blackjack, roulette and poker tables.  Feel the rush of adrenalin as you wait to see if lady luck is on your side.
Guests may withdraw up to a maximum of €2,000 per day if they have activated their Cruise Card by registering a credit card. This limit may be extended subject to approval by the shoreside Casino Operations Department.
Guests who choose to activate their Cruise Card with a cash deposit, on the other hand, may gamble up to the amount available on the Cruise Card.

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FLY & CRUISE EMBARKATION

For cruises including flight connections, passengers should check in at the airline check-in desk at least two hours before the flight. On arrival at the international destination airport, passengers will find cruise assistance and transfers to the port.

NEW AVIATION SECURITY MEASURES

Following recent new aviation security measures, passengers flying into or out of the UK and/or the USA are advised to make sure that all their electronic devices carried in their personal luggage, are charged .
During the security examination, officers may also ask that owners power up some devices, including cell phones. Powerless devices will not be permitted onboard the aircraft.

For further details please consult following official USA and UK websites :

www.tsa.gov/press/releases/2014/07/06/enhanced-security-measures-certain-airports-overseas

www.gov.uk/government/news/aviation-security-update

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Travel documents and visas

TRAVEL DOCUMENTS AND VISAS

1. United States: International travellers who are seeking to travel to the United States are now subject to enhanced security requirements. All eligible travellers who wish to travel to the U.S.A. by air or sea under the Visa Waiver Program (VWP) must obtain an electronic travel authorisation prior to boarding a carrier (ESTA). To check which countries participate in the VWP and for any further information, please visit the website.
All other passengers are kindly required to check with relevant Embassy or Consulate 
 
2. Egypt, Morocco and Gibraltar: For minors travelling to these countries, please consider that the “Birth Certificate with travel abroad authentication” and the “Identity Certificate for children” are no longer considered valid. Children under 15 years of age must therefore: - possess their own passport, or - possess another valid identity document for travelling abroad.
The information provided is up-to-date at the time of going to print; for the latest information and all other questions regarding travel documents and visas, please consult your travel agent and/or the relevant authorities (embassies, consulates or other local authorities). 
 
3. Mozambique: Passenger must hold fully valid passport, whose expiry date is at least 6 months after the return date, and a specific visa, which can be easily obtained also onboard our vessel at a cost of approx. USD 30,00, subject to rate of exchange and local fees. 
 
Embarkation United Arab Emirates (Dubai/Abu Dhabi):
The following notes refer to cruises to, from or within the UAE, and transiting Oman. All passports must be valid for at least 3 months on arrival for stays of up to three months. (Please refer to your home country procedures for further information.) 
 
For UAE only:
Passengers holding passports of the following countries do not need a visa prior to their arrival in to the UAE:
Europe : France, Italy, Germany, Holland, Belgium, Luxembourg, Switzerland, Austria, Sweden, Norway, Denmark, Portugal, Ireland, Greece, Finland, Spain, Monaco, Vatican City, Iceland, Andorra, San Marino, Liechtenstein, United Kingdom, Slovenia, Czech Republic, Hungary, Estonia, Cyprus, Romania, Poland, Slovakia, Lithuania, Latvia, Malta, Croatia , Bulgaria.
North America: USA & Canada
Pacific Rim: Australia, New Zealand, Japan, Brunei, Hong Kong, Singapore, Malaysia, South Korea
 
Kindly note that passengers holding passports of nationalities other than those mentioned above, will need a pre-issued visa for the UAE.
Please consult our offices for more detailed information and about Multiple Entry Visa for UAE issued exclusively for Cruise passengers whose stay in the UAE is limited only to the performance of the cruise.
 
Processing can take up to 7 working days and sometimes longer, depending on nationality and can be issued only by the appointed agent, other Visas issued by other Travel Agents could be denied by the Port Immigration Authority. No refund is granted if an application for a visa is made but then rejected by the Authorities. 
  
 
DOCUMENTS REQUIRED FOR A VISA APPLICATION 
 
1. VISA APPLICATION FORM duly completed (one for each per passenger) with all requested information
2. ONE COLOUR PASSPORT-SIZE PHOTO (4.3 cm x 5.5 cm)
3. COLOUR COPY OF PASSPORT (Including Amendment page, if passport includes the names of children)
4. VALIDITY EXTENSION PAGE OF THE PASSPORT (if passport validity has been extended)
5. LAST PAGE OF THE PASSPORT (for Indian nationals only)
 
Please note that passport and photos must be sent in the form of a JPEG file.
 
Fee payment should be made by Credit Card or bank transfer (details and a form will be provided by the Agent upon receipt of a visa request) directly to the appointed Agent and before visa processing. In the event of the passenger cancelling the cruise, for any reason, the cost of any visas already applied for will not be reimbursed.
 
Once visas are granted, the Agent will send them directly to the requester by e-mail.  Passengers must print a copy of the visa, which may be considered valid both for flight check-in and for UAE Immigration at the port and airport. 
 
Information concerning visa to Oman:   
On arrival in Oman, all cruise passengers will be issued with a 24-hour landing authorization . Any passenger wishing to stay longer than 24 hours in Oman should follow the relevant visa application procedures.
Kindly note that Israeli and Bangladeshi passport holders are not allowed to enter the country during the Omani call. No discrimination will be made against passengers of any nationality with an Israeli visa or stamp evident on their passport relating to previous visits.
For your guidance, please consult the official Oman Government website.
 
All information provided may be subject to changes and is up-to-date at 1 October 2014.  For the most current information please contact the relevant embassies or consulates. 
 
South Africa: Passengers must hold valid passport with 6 months residual validity. Please check with any South African Embassy/Consulate if Visa prior to arrival needed according to your nationality
 
If you are travelling from/to South Africa with children under 18 years of age, please note that new regulations have recently been introduced. For details, please refer to the following websites:
- South Africa Home Affairs
- Tourism update 
 
For each child, parents must carry an unabridged birth certificate (English/bilingual) issued by an authorised office or agency.
Please contact your nearest South African Embassy or Consulate to have your certificate(s) validated for travel.
Please note that these regulations apply to travellers from all nationalities, including South African passport holders. 
  
 
For all calls within UK and Ireland:

United Kingdom:
European Community passengers can use own passport or valid equivalent document. French ID cards with automatic extension are considered valid only inside the EU , in case of cruise calling other than EU ports, passport or new ID card required. Please consult our contact center should you require further information.
 
Passengers from other countries are kindly required to verify with UKBA (United Kingdom Border Agency) if eligible to travel in transit under the Visa Waiver Program or if need to be provided of UK Visa prior to embarkation. In absence of visa prior to embarkation, visit in transit or stay onboard ship during a UK port of call  without going ashore is not authorized and guests have to disembark the previous port.
The concession of Visa upon arrival for the selected nationalities is valid only in case of transit within 24 hours. In case of two or more consecutive UK ports, Visa prior to embarkation is mandatorily required. 
 
Ireland:
European Community passengers can use own passport or valid equivalent document. Please consult our contact center should you require further information.
 
Passengers from other countries are required to check their eligibility about  Irish Short Stay Transit Visa Waiver Programme : please refer to website www.inis.gov.ie
In absence of visa prior to embarkation, visit in transit or stay onboard ship during an Irish port of call without going ashore is not authorized and guests have to disembark the previous port. 
  
 
Turkey:
-          If Passport (or I.D. Card) validity date is less than 65 days , holders will NOT be allowed  to enter Turkey.
-          It is also highly recommended to have minimum 180 day residual validity of Passport (or any other allowed document) for all Country Citizens, even when applying e-visa only through www.evisa.gov.tr. This to allow the system to grant the Visa.
-          In case of non compliance of the above  a penalty fee of TL 353,10 (appx.USD 160,00 / € 140,00) will be applied directly to the document holder.
This rule is valid also for all passengers in transit in any turkish port ; even though not subject to any Visa procedure. 
  
 
West Indies/Antilles:

Embarkation/Disembarkation from French Territories:
European Community passengers can Travel with valid ID card (automatically extended French ID card not accepted) ; We strongly recommend to use passport with 3 months residual validity in case of voyage interruption in any of the intransit islands whose only accepted document is passport.
 
Non European Passengers subject to Schengen Visa have to require the extension of same valid also for the French Overseas Territories.
USA Visa in some cases accepted for embarkation; please refer to Contact Center for further information.
 
Embarkation/Disembarkation from other territories : passport required. Visa rules applying according to the local Immigration Authorities. 
  
 
Israel:
Passengers in transit can receive entry Visa upon arrival;  for some nationalities Visa costs are charged  ; restrictions applying to some nationalities whose entry is charged. Please refer to our Contact Center should you need further information. 
  
 
Croatia, Montenegro:
European passengers can transit with ID card.
 
Non European passengers who are not subject to Schengen visa rules can transit just with own passport.
All other non-European passengers with valid Schengen visas are admitted in the concerned countries even without a specific local visa. 
  
 
Russia:
St Petersburg, Sochi:
 
Passengers in transit can participate to MSC organized tours and receive entry permission without applying for Russian Visa. 
  
 
Bulgaria, Romania:
European passengers can travel with own passport. Please refer to our Contact center in case of additional or specific information.
Non European passengers who are not subject to Schengen visa rules can transit just with own passport.
All other non-European passengers with valid Schengen visas are admitted in the concerned countries even without a specific local visa.
 

Schengen Area Ports: 
 
Please refer to your cruise itinerary :
For cruises completely within Schengen area, valid passport or ID card required for European Community passengers.
All other passenger’s nationalities are required passport and/or Single Entry Schengen Visa.
 
For cruises including one or more Non Schengen ports,  passport and Multiple Entry Visa required unless differently sequenced. Please refer our Contact Center for further information.
 
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The above information is up to date as of the on-line publishing and may be subject to eventual changes without further notice; it is merely explanatory and non-committing. Please refer to your local authorities (embassies, consulates, etc.) to verify the accuracy of this information and any other detail you may need.

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Travelling with cash

TRAVELLING WITH CASH

Europe: EC Regulation 1889/2005 states that: “Any natural person entering or leaving the Community and carrying cash of a value of Euro 10,000 or more shall declare that sum to the competent authorities of the Member state through which he is entering or leaving the Community in accordance with this Regulation”.
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WHAT TO WEAR ON A CRUISE

Travelling with MSC Cruises is a pleasant mix of relaxing moments, parties, dinners, sports activities and shore excursions. So, when packing your suitcases, make sure you include appropriate outfits to suit each occasion.

Casual wear is recommended for life on board ship and for excursions.

For informal evenings, we recommend summery dresses for women and a lightweight jacket for men.

For the Gala evenings the dress code is more formal. We suggest a tuxedo, dinner jacket, or dark suit and tie for gentlemen, and a dressy outfit, formal gown, or cocktail dress for ladies.

We offer daytime and evening Theme Parties, so bring your finest 60s and 70s floral gear to step back in time at the Flower Glory Party, pack white clothing to join the White Party, and don’t forget something green, white and red to celebrate in true Italian style during the MSC Little Italy entertainment.

For sports lovers, gym shoes and tracksuit are must-haves when using our cutting-edge gym and attending yoga and dance courses, where available.

We also recommend you bring a pullover or shawl to help with the changes in temperature between the air-conditioned interior of the ship and the deck areas.

For excursions including visits to religious sites we advise that appropriate clothing be worn (covered knees and shoulders, no low-cut tops).
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Luggage

LUGGAGE

Guests are encouraged to limit their checked luggage to two suitcases per person (not exceeding 90x75x43 cm in size and 23 kg in weight per bag), and two pieces of hand luggage per person (not exceeding 56x45x25 cm in size and 23 kg in weight per bag). Prams and wheelchairs are always allowed.
On all MSC Grand Voyages (positioning cruises) to/from North America, Caribbean, South America, South Africa and Middle East, the above mentioned guidelines represent the maximum limit allowed per person, provided that, in any case, the maximum amount of luggage in each cabin does not exceed 100 kg and/or 8 pieces among all passengers in the same cabin. Any piece of luggage exceeding the allowance will not be accepted at the check-in. Guests intending to exceed these limits are invited to contact directly or via their travel agents MSC Cruises at the time of booking for any information on how to ship the luggage in excess of the free bag allowance separately via freight or cargo at additional charge.
All luggage is to be kept in the cabin, keeping all exits free of any obstacles.
Guests are invited to bring the luggage tags necessary for embarkation in their hand luggage and attach them at the arrival at the embarkation port.
Valuable luggage travels at the passenger’s own risk. Passengers are advised to carry any medicines, documents and other similar personal belongings in their hand luggage.
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AIR TRANSPORT

International airline baggage regulations subject luggage to size and weight limitations; the relevant allowance should be confirmed at the time of booking. Airlines reserve the right to charge a supplement for excess luggage. MSC Cruises accepts no responsibility for issues arising during airport departure or arrival.
As a safety precaution, security staff may search a Guest and/or his/her luggage and confiscate any articles that the Company considers could risk the safety of the Guests, crew or ship (such as arms, diving knives, kettles, irons, etcetera). Such items will be confiscated and not returned. On board, staff reserve the right to remove any beverages present in Guest baggage. These will be returned the evening before disembarkation. Guests are not permitted to bring unpackaged food on board.

In the unfortunate event of a luggage handling error by the airline, we will offer a luggage recovery service.
Working in conjunction with the Lost & Found offices of each airport we will make every effort to track your luggage and, where possible, have it sent directly to the ship at one of the subsequent ports of call.
In order to help you trace your baggage in the most efficient way, we kindly ask you to present a copy of your P.I.R. (Property Irregularity Report) prepared at the Lost Property Office of the airport where you reported the baggage missing. At Genoa Airport, a comfortable MSC Lounge and MSC Terrace are available for the exclusive use of our Guests. They are situated in the Departures area above the check-in desks, near the airport restaurant/buffet. An MSC Ground Hostess is always on hand to assist you with any problems and provide information on flights, delays, etc. The MSC Terrace is open in the Spring/Summer months, weather permitting. Both the MSC Lounge and the MSC Terrace are only open on days when our ships are operating from the port of Genoa.
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Health and Medical requirements

HEALTH AND MEDICAL REQUIREMENTS

Passengers with physical or mental disabilities are referred to the Booking Conditions.
The Passenger warrants that he is fit to travel by sea and by air and that his conduct or condition will not impair the safety or convenience of the vessels, aircraft and/or the other passengers. Any Passenger with a condition that may affect fitness to travel must submit a doctor’s certificate prior to booking. Without this certificate, boarding may be prohibited.
Any specific transport and/or lodging and/or assistance needs must be communicated at the time the reservation is made, and are subject to availability. Ships are not equipped with specialized rooms/equipment/medical assistance.
Pregnant women must, at the time of booking, produce a medical certificate from a doctor confirming their fitness to travel on board a cruise ship for the period of the cruise and for the actual itinerary. In any case, MSC Cruises cannot accept a booking by, or carry, any guest who will be 24 weeks pregnant or more by the end of the Cruise.
MSC Cruises is not in any way responsible for any consequence resulting from a passenger’s inability to travel, whether or not this inability is evident. No refund or indemnity is owed to any passenger who cannot begin or continue the trip due to their own inability.
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Health and Medical requirements

MEDICAL SERVICE

All of our ships have a well-equipped Medical Centre, supervised by a doctor and medical personnel. The Medical Centre is open at the times advertised in the ship’s Daily Program. Emergency services are available around the clock by calling the Medical Emergency number.
While the range of medications held on board is comprehensive, they may not satisfy your precise personal needs, and for this reason, we always suggest that Guests carry a supply of their own prescribed medicines.
Charges will be made on board for medical services. These charges are displayed in the Medical Center and will be debited automatically to your Cruise Card.
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Health and Medical requirements

VACCINATIONS

Passengers are advised to consult their National Health Service prior to the cruise for information regarding recommended vaccinations. MSC Cruises declines all responsibility for passengers who do not adhere to the recommendations on the prevention of infectious diseases.

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