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Before the cruise - useful information

Our mission at MSC Cruises is to do everything we can to make your holiday as relaxing as possible from the moment you book it to the moment you disembark your ship.

Embarkation on cruise ship


Embarkation begins at the time indicated on your cruise ticket.
Check-in closes 1.30 hour before the ship is due to depart, except for American ports where check-in closes two hours before the scheduled departure time.

Online check-in has been created to help ensure you get off to a flying start, speeding you through the embarkation process. Just switch on your computer and begin your voyage. It only takes a few seconds to enter the data from your identity documents and cruise ticket online!
Check-in online in 4 simple clicks:
1. Visit the site at least 48 hours prior to sailing;
2. Insert your booking information and you will find a personalized section to complete;
3. Fill in the compulsory fields relating to personal data and documents, then save the operation;
4. Print the documents to be attached to your ticket.
Please note that all passengers in the same cabin will need to register at the same time. 
All guests of the MSC Yacht Club (on board MSC Preziosa, MSC Divina, MSC Splendida and MSC Fantasia) will find an exclusive check-in desk and will be assisted with their luggage by the butler team at the terminal, who will escort them to the dedicated line for priority check-in.
On request, the butler will also unpack guests’ suitcases.

On embarkation, passengers should do as follows (in the order specified):
a) Deliver luggage to the designated staff, who will then have it sent directly to the passenger’s cabin. All bags should be labelled beforehand with the passenger’s name and surname, the name of the ship, the cabin number and the date and port of departure.
b) Go to the check-in desk with your cruise ticket and all personal travel documents required for your cruise.
c) After the document check, passengers will receive a Cruise Card. This is a magnetic card used for onboard payment of excursions, bar bills, laundry, in-cabin service, hairdresser, beauty centre, duty-free shops*, photographer and service charge. To activate purchasing with the Cruise Card, passengers must either register their credit card or leave a cash sum. Personal cheques are not accepted. The following credit cards can be registered onboard: Visa, Visa Electron, Mastercard, Diners, JCB and American Express. This CASHLESS SYSTEM is valid on all ships. 

 As a safety precaution, Security staff may search Guests and their luggage and confiscate any item that the Company considers could risk the safety of Passengers, Crew of ship (such as arms, knives, boilers, irons etc).

*Depending on the itineraries and subject to applicable legislation.

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Our onboard casino features the most popular attractions found in casinos all over the world, with games for players of all abilities. Try your luck at the slot machines or on the blackjack, roulette and poker tables.  Feel the rush of adrenalin as you wait to see if lady luck is on your side.
Guests may withdraw up to a maximum of €2,000 per day if they have activated their Cruise Card by registering a credit card. This limit may be extended subject to approval by the shoreside Casino Operations Department.
Guests who choose to activate their Cruise Card with a cash deposit, on the other hand, may gamble up to the amount available on the Cruise Card.

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For cruises including flight connections, passengers should check in at the airline check-in desk at least two hours before the flight. On arrival at the international destination airport, passengers will find cruise assistance and transfers to the port.


Following recent new aviation security measures, passengers flying into or out of the UK and/or the USA are advised to make sure that all their electronic devices carried in their personal luggage, are charged .
During the security examination, officers may also ask that owners power up some devices, including cell phones. Powerless devices will not be permitted onboard the aircraft.

For further details please consult following official USA and UK websites :

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Travel documents and visas


1. United States: International travellers who are seeking to travel to the United States are now subject to enhanced security requirements. All eligible travellers who wish to travel to the U.S.A. by air or sea under the Visa Waiver Program (VWP) must obtain an electronic travel authorization prior to boarding a carrier. To check which countries participate in the VWP and for any further information, please visit the website

2. Egypt, Morocco and Gibraltar: For minors travelling to these countries, please consider that the "Birth Certificate with travel abroad authentication" and the “Identity Certificate for children" are no longer considered valid. Children under 15 years of age must therefore:
- possess their own passport, or
- be included in their parent or a guardian's passport, or
- possess another valid identity document for travelling abroad.

3. Lebanese and Syrian passengers visiting Tunisia: please note that starting from 20 September 2012 and until further notice, the Tunisian authorities will deny access ashore to the Syrian citizens resident in Syria, unless they obtained in advance a Tunisian visa on their passports.
Syrian citizens permanently resident in other countries as well as Lebanese citizens (regardless of their residence), shall have a daily visa upon arrival, subject to approval of the Tunisian authorities.
All the passengers eventually rejected upon debarkation in La Goulette/Tunis (or any other Tunisian port) can easily remain onboard throughout the call.

4. Mozambique: Passenger must hold fully valid passport, whose expiry date is at least 6 months after the return date, and a specific visa, which can be easily obtained also onboard our vessel at a cost of approx. USD 30,00, subject to rate of exchange and local fees.

The information provided is up-to-date at March 2015; for the latest information and all other questions regarding travel documents and visas, please consult your travel agent.

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Travelling with cash


Europe: EC Regulation 1889/2005 states that: “Any natural person entering or leaving the Community and carrying cash of a value of Euro 10,000 or more shall declare that sum to the competent authorities of the Member state through which he is entering or leaving the Community in accordance with this Regulation”.
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Travelling with MSC Cruises is a pleasant mix of relaxing moments, parties, dinners, sports activities and shore excursions. So, when packing your suitcases, make sure you include appropriate outfits to suit each occasion.

Casual wear is recommended for life on board ship and for excursions.

For informal evenings, we recommend summery dresses for women and a lightweight jacket for men.

For the Gala evenings the dress code is more formal. We suggest a tuxedo, dinner jacket, or dark suit and tie for gentlemen, and a dressy outfit, formal gown, or cocktail dress for ladies.

We offer daytime and evening Theme Parties, so bring your finest 60s and 70s floral gear to step back in time at the Flower Glory Party, pack white clothing to join the White Party, and don’t forget something green, white and red to celebrate in true Italian style during the MSC Little Italy entertainment.

For sports lovers, gym shoes and tracksuit are must-haves when using our cutting-edge gym and attending yoga and dance courses, where available.

We also recommend you bring a pullover or shawl to help with the changes in temperature between the air-conditioned interior of the ship and the deck areas.

For excursions including visits to religious sites we advise that appropriate clothing be worn (covered knees and shoulders, no low-cut tops).
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Guests are encouraged to limit their checked luggage to two suitcases per person (not exceeding 90x75x43 cm in size and 23 kg in weight per bag), and two pieces of hand luggage per person (not exceeding 56x45x25 cm in size and 23 kg in weight per bag). Prams and wheelchairs are always allowed.
On all MSC Grand Voyages (positioning cruises) to/from North America, Caribbean, South America, South Africa and Middle East, the above mentioned guidelines represent the maximum limit allowed per person, provided that, in any case, the maximum amount of luggage in each cabin does not exceed 100 kg and/or 8 pieces among all passengers in the same cabin. Any piece of luggage exceeding the allowance will not be accepted at the check-in. Guests intending to exceed these limits are invited to contact directly or via their travel agents MSC Cruises at the time of booking for any information on how to ship the luggage in excess of the free bag allowance separately via freight or cargo at additional charge.
All luggage is to be kept in the cabin, keeping all exits free of any obstacles.
Guests are invited to bring the luggage tags necessary for embarkation in their hand luggage and attach them at the arrival at the embarkation port.
Valuable luggage travels at the passenger’s own risk. Passengers are advised to carry any medicines, documents and other similar personal belongings in their hand luggage.
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International airline baggage regulations subject luggage to size and weight limitations; the relevant allowance should be confirmed at the time of booking. Airlines reserve the right to charge a supplement for excess luggage. MSC Cruises accepts no responsibility for issues arising during airport departure or arrival. 
 As a safety precaution, Security staff may search Guests and their luggage and confiscate any item that the Company considers could risk the safety of Passengers, Crew of ship (such as arms, knives, boilers, irons etc).
On board, staff reserve the right to remove any beverages present in passenger baggage. These will be returned the evening before disembarkation. Passengers are not permitted to bring unpackaged food on board.
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Health and Medical requirements


Passengers with physical or mental disabilities are referred to the Booking Conditions.
The Passenger warrants that he is fit to travel by sea and by air and that his conduct or condition will not impair the safety or convenience of the vessels, aircraft and/or the other passengers. Any Passenger with a condition that may affect fitness to travel must submit a doctor’s certificate prior to booking. Without this certificate, boarding may be prohibited.
Any specific transport and/or lodging and/or assistance needs must be communicated at the time the reservation is made, and are subject to availability. Ships are not equipped with specialized rooms/equipment/medical assistance.
Pregnant women must, at the time of booking, produce a medical certificate from a doctor confirming their fitness to travel on board a cruise ship for the period of the cruise and for the actual itinerary. In any case, MSC Cruises cannot accept a booking by, or carry, any guest who will be 24 weeks pregnant or more by the end of the Cruise.
MSC Cruises is not in any way responsible for any consequence resulting from a passenger’s inability to travel, whether or not this inability is evident. No refund or indemnity is owed to any passenger who cannot begin or continue the trip due to their own inability.
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Health and Medical requirements


All of our ships have a well-equipped Medical Centre, supervised by a doctor and medical personnel. The Medical Centre is open at the times advertised in the ship’s Daily Program. Emergency services are available around the clock by calling the Medical Emergency number.
While the range of medications held on board is comprehensive, they may not satisfy your precise personal needs, and for this reason, we always suggest that Guests carry a supply of their own prescribed medicines.
Charges will be made on board for medical services. These charges are displayed in the Medical Center and will be debited automatically to your Cruise Card.
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Health and Medical requirements


Passengers are advised to consult their National Health Service prior to the cruise for information regarding recommended vaccinations. MSC Cruises declines all responsibility for passengers who do not adhere to the recommendations on the prevention of infectious diseases.

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