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Before the cruise - useful information

Our mission at MSC Cruises is to do everything we can to make your holiday as relaxing as possible from the moment you book it to the moment you disembark your ship.

Embarkation on cruise ship


Embarkation begins at the check-in time shown on your cruise ticket. Check-In closes one hour and thirty minutes before the ship is due to depart, except for American ports, where Check-In closes two hours before the scheduled departure time.
Before arriving at the port, Guests must ensure that all personal details necessary for embarkation and shown on their e-ticket are checked and correct. This is very important for ensuring an even faster, smoother embarkation.

As a safety precaution, Security staff may search Guests and their luggage and confiscate any item that the Company considers could risk the safety of passengers or crew members such as knives, box cutters Swiss shears / scissors, swords, iron, nails, awls, crossbows, containers with irritant gases, self-defence sprays, camping stoves, flammable liquids such as petrol lighter fluid, poisonous and infectious substances. Such items will be confiscated and not returned. Firearms will be not accepted on board and immediate disembarkation will be requested.

Online check-in
Web Check-In has been created for your convenience and peace of mind, helping ensure your voyage gets off to an easy start. Switch on your computer and get set for your travels. It only takes a few seconds to enter the details from your document and cruise ticket online!

Check-in online in just 3 clicks
1. Go to the website at least 48 hours before your sailing date.
2. Enter your booking information and you will find a section dedicated to you.
3. Fill in the compulsory fields for your personal information and documents, then click Save.

That’s all it takes to complete your web check-in!

Please note that all Guests in the same cabin will need to register at the same time.

All guests of the MSC Yacht Club (on board MSC Preziosa, MSC Divina, MSC Splendida and MSC Fantasia) will find an exclusive check-in area and will be assisted with their luggage by the butler team at the terminal, who will escort them to the dedicated line for priority check-in.
On request, the butler will also unpack guests’ suitcases. On embarkation, Guests should do as follows (in the order specified):

a) Deliver luggage to the designated staff, who will then have it sent directly to the Guest’s cabin. All bags should be labelled beforehand with the Guest’s name and surname, the name of the ship, the cabin number and the date and port of departure.
b) Go to the embarkation area with your cruise ticket and all personal travel documents required for your cruise.
c) After the document check, Guests will embark and should proceed immediately to their cabin, where they will find a Cruise Card. This is a magnetic card used for onboard payment of excursions, bar bills, laundry, in-cabin service, hairdresser, beauty centre, duty-free shops, photographer and service charge.
For MSC Yacht Club Guests, the Cruise Card is also used to access the MSC Yacht Club area on board.
To activate purchasing with the Cruise Card, Guests must either register their credit card or debit card, using the card reader on board, or leave a cash deposit at the Reception - Guest Service immediately after embarkation. Personal cheques are not accepted. The following credit cards can be registered onboard: Visa, Visa Electron, MasterCard, Diners, JCB and American Express We also now accept Debit Cards to make a deposit on your Cruise Card. Please make sure that your card is enabled for use abroad.
Please note that as we are using the latest and safest chip technology to process cards, you will be asked to enter your PIN number in order to complete the transaction.
If a Credit Card is used, the Guest’s account will be closed automatically at the end of the cruise, so there is no need to go to the Reception - Guest Service. If a deposit has been left by Debit Card or in cash, any unspent amount will be reimbursed in cash by the Reception - Guest Service on the final morning before disembarkation.
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Our onboard casino features the most popular attractions found in casinos all over the world, with games for players of all abilities. Try your luck at the slot machines or on the blackjack, roulette and poker tables.  Feel the rush of adrenalin as you wait to see if lady luck is on your side.
Guests may withdraw up to a maximum of €2,000 per day if they have activated their Cruise Card by registering a credit card. This limit may be extended subject to approval by the shoreside Casino Operations Department.
Guests who choose to activate their Cruise Card with a cash deposit, on the other hand, may gamble up to the amount available on the Cruise Card.

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For cruises including flight connections, passengers should check in at the airline check-in desk at least two hours before the flight. On arrival at the international destination airport, passengers will find cruise assistance and transfers to the port.


Following recent new aviation security measures, passengers flying into or out of the UK and/or the USA are advised to make sure that all their electronic devices carried in their personal luggage, are charged .
During the security examination, officers may also ask that owners power up some devices, including cell phones. Powerless devices will not be permitted onboard the aircraft.

For further details please consult following official USA and UK websites :

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Travel documents and visas


1. United States: International travellers who are seeking to travel to the United States are now subject to enhanced security requirements. All eligible travellers who wish to travel to the U.S.A. by air or sea under the Visa Waiver Program (VWP) must obtain an electronic travel authorization prior to boarding a carrier. To check which countries participate in the VWP and for any further information, please visit the website

2. Egypt, Morocco and Gibraltar: For minors travelling to these countries, please consider that the "Birth Certificate with travel abroad authentication" and the “Identity Certificate for children" are no longer considered valid. Children under 15 years of age must therefore:
- possess their own passport, or
- be included in their parent or a guardian's passport, or
- possess another valid identity document for travelling abroad.

3. Lebanese and Syrian passengers visiting Tunisia: please note that starting from 20 September 2012 and until further notice, the Tunisian authorities will deny access ashore to the Syrian citizens resident in Syria, unless they obtained in advance a Tunisian visa on their passports.
Syrian citizens permanently resident in other countries as well as Lebanese citizens (regardless of their residence), shall have a daily visa upon arrival, subject to approval of the Tunisian authorities.
All the passengers eventually rejected upon debarkation in La Goulette/Tunis (or any other Tunisian port) can easily remain onboard throughout the call.

4. Mozambique: Passenger must hold fully valid passport, whose expiry date is at least 6 months after the return date, and a specific visa, which can be easily obtained also onboard our vessel at a cost of approx. USD 30,00, subject to rate of exchange and local fees.

The information provided is up-to-date at March 2015; for the latest information and all other questions regarding travel documents and visas, please consult your travel agent.

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Travelling with cash


Europe: EC Regulation 1889/2005 states that: “Any natural person entering or leaving the Community and carrying cash of a value of Euro 10,000 or more shall declare that sum to the competent authorities of the Member state through which he is entering or leaving the Community in accordance with this Regulation”.
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Travelling with MSC Cruises is a pleasant mix of relaxing moments, parties, dinners, sports activities and shore excursions. So, when packing your suitcases, make sure you include appropriate outfits to suit each occasion.

Casual wear is recommended for life on board ship and for excursions.

For informal evenings, we recommend summery dresses for women and a lightweight jacket for men.

For the Gala evenings the dress code is more formal. We suggest a tuxedo, dinner jacket, or dark suit and tie for gentlemen, and a dressy outfit, formal gown, or cocktail dress for ladies.

We offer daytime and evening Theme Parties, so bring your finest 60s and 70s floral gear to step back in time at the Flower Glory Party, pack white clothing to join the White Party, and don’t forget something green, white and red to celebrate in true Italian style during the MSC Little Italy entertainment.

For sports lovers, gym shoes and tracksuit are must-haves when using our cutting-edge gym and attending yoga and dance courses, where available.

We also recommend you bring a pullover or shawl to help with the changes in temperature between the air-conditioned interior of the ship and the deck areas.

For excursions including visits to religious sites we advise that appropriate clothing be worn (covered knees and shoulders, no low-cut tops).
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Guests are encouraged to limit their checked luggage to two suitcases per person (not exceeding 90x75x43 cm in size and 23 kg in weight per bag), and two pieces of hand luggage per person (not exceeding 56x45x25 cm in size and 23 kg in weight per bag). Prams and wheelchairs are always allowed.
On all MSC Grand Voyages (positioning cruises) to/from North America, Caribbean, South America, South Africa and Middle East, the above mentioned guidelines represent the maximum limit allowed per person, provided that, in any case, the maximum amount of luggage in each cabin does not exceed 100 kg and/or 8 pieces among all passengers in the same cabin. Any piece of luggage exceeding the allowance will not be accepted at the check-in. Guests intending to exceed these limits are invited to contact directly or via their travel agents MSC Cruises at the time of booking for any information on how to ship the luggage in excess of the free bag allowance separately via freight or cargo at additional charge.
All luggage is to be kept in the cabin, keeping all exits free of any obstacles.
Guests are invited to bring the luggage tags necessary for embarkation in their hand luggage and attach them at the arrival at the embarkation port.
Valuable luggage travels at the passenger’s own risk. Passengers are advised to carry any medicines, documents and other similar personal belongings in their hand luggage.
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International airline baggage regulations subject luggage to size and weight limitations; the relevant allowance should be confirmed at the time of booking. Airlines reserve the right to charge a supplement for excess luggage. MSC Cruises accepts no responsibility for issues arising during airport departure or arrival.
As a safety precaution, security staff may search a Guest and/or his/her luggage and confiscate any articles that the Company considers could risk the safety of the Guests, crew or ship (such as arms, diving knives, kettles, irons, etcetera). Such items will be confiscated and not returned. On board, staff reserve the right to remove any beverages present in Guest baggage. These will be returned the evening before disembarkation. Guests are not permitted to bring unpackaged food on board.

In the unfortunate event of a luggage handling error by the airline, we will offer a luggage recovery service.
Working in conjunction with the Lost & Found offices of each airport we will make every effort to track your luggage and, where possible, have it sent directly to the ship at one of the subsequent ports of call.
In order to help you trace your baggage in the most efficient way, we kindly ask you to present a copy of your P.I.R. (Property Irregularity Report) prepared at the Lost Property Office of the airport where you reported the baggage missing. At Genoa Airport, a comfortable MSC Lounge and MSC Terrace are available for the exclusive use of our Guests. They are situated in the Departures area above the check-in desks, near the airport restaurant/buffet. An MSC Ground Hostess is always on hand to assist you with any problems and provide information on flights, delays, etc. The MSC Terrace is open in the Spring/Summer months, weather permitting. Both the MSC Lounge and the MSC Terrace are only open on days when our ships are operating from the port of Genoa.
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Health and Medical requirements


Passengers with physical or mental disabilities are referred to the Booking Conditions.
The Passenger warrants that he is fit to travel by sea and by air and that his conduct or condition will not impair the safety or convenience of the vessels, aircraft and/or the other passengers. Any Passenger with a condition that may affect fitness to travel must submit a doctor’s certificate prior to booking. Without this certificate, boarding may be prohibited.
Any specific transport and/or lodging and/or assistance needs must be communicated at the time the reservation is made, and are subject to availability. Ships are not equipped with specialized rooms/equipment/medical assistance.
Pregnant women must, at the time of booking, produce a medical certificate from a doctor confirming their fitness to travel on board a cruise ship for the period of the cruise and for the actual itinerary. In any case, MSC Cruises cannot accept a booking by, or carry, any guest who will be 24 weeks pregnant or more by the end of the Cruise.
MSC Cruises is not in any way responsible for any consequence resulting from a passenger’s inability to travel, whether or not this inability is evident. No refund or indemnity is owed to any passenger who cannot begin or continue the trip due to their own inability.
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Health and Medical requirements


All of our ships have a well-equipped Medical Centre, supervised by a doctor and medical personnel. The Medical Centre is open at the times advertised in the ship’s Daily Program. Emergency services are available around the clock by calling the Medical Emergency number.
While the range of medications held on board is comprehensive, they may not satisfy your precise personal needs, and for this reason, we always suggest that Guests carry a supply of their own prescribed medicines.
Charges will be made on board for medical services. These charges are displayed in the Medical Center and will be debited automatically to your Cruise Card.
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Health and Medical requirements


Passengers are advised to consult their National Health Service prior to the cruise for information regarding recommended vaccinations. MSC Cruises declines all responsibility for passengers who do not adhere to the recommendations on the prevention of infectious diseases.

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