Our Staff

Our Staff

Feel the warmth of our hospitality
Feel the warmth of our hospitality

A genuine welcome
At MSC Cruises it is our aim to provide you with a service full of warmth and friendliness.  Our staff training programmes ensure we know how to look after our guests with the right amount of respect and discretion. Whether we are bringing you drinks, preparing your food, or answering any questions you may have, we will do our best to be helpful. You will find our staff to be spontaneous and natural so you can relax and enjoy every single moment of your holiday, safe in the knowledge you are in good hands.
Comfort first
      
A high staff per guest ratio, ensures an effective high quality service on board     
• Our multilingual staff deliver information in languages most widely-recognised by our guests  
• Our problem solving attitude, provides attentive and quick solutions to any request     

Maintaining the highest standards 
• Each of our highly qualified captains draws on the company’s experience to navigate a fleet of more than 400 ships  
• Dedicated staff operating procedures and ongoing staff training  
• Thorough onboard familiarisation takes place for each new crew member during their first two weeks  
• We provide motivating welfare programmes for personnel, such as the “Employee of the Month” award

Captains

Hotel managers

Cruise directors

Corporate chefs

How to recognise the ranks

How to recognise the ranks]

Rank recognition

MSC’s Captains and Officers are true master mariners, having acquired considerable depth and breadth of experience in addition to all the official international maritime certificates and licenses required. Moreover, they also receive rigorous refresher training provided through the Coast Guard and recognised Maritime Colleges to ensure they are constantly updated on the latest developments. Their training programmes include courses on navigation, engineering, meteorology, radar and deck safety amongst others.
RANKBADGENUMBER OF CREW MEMBERS
Deck OfficersDeck Officers ]168
Engine OfficersEngine Officers]173
Hotel PursersHotel Pursers]164
Medical OfficersMedical Officers]50
DEPARTMENTNUMBER OF CREW MEMBERS
Hotel Pursers164
Deck908
Engine486
Shore Excursion107
Receptionist268
Restaurants & Buffet2570
Housekeeping1934
Galley2153
DEPARTMENTNUMBER OF CREW MEMBERS
Bar970
MSC Yacht Club93
Entertainment921
Photographers152
Casino228
Beauty salon217
Security118